Byline: Mark Rechtin, Jim Henry
Mercedes-Benz took a blow to its quality image by falling below average in the latest J.D. Power Vehicle Dependability Index study.
It is the first time the German prestige marque has fallen below industry average since J.D. Power began the annual study in 1989.
Mercedes-Benz fell from 10th to 16th place in the 2002 study, which monitored 137 areas of 1998 vehicles still on the road. The 1998 model year was the introductory point of the M-class sport-utility, which was knocked at its launch for having questionable assembly line quality.
The fifth year of ownership is considered a critical stage, when many …
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